Frequently Asked Questions
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We offer a full range of virtual assistant services specially designed for small UK businesses.
Our core specialities are bookkeeping, payroll processing (including RTI, PAYE, pensions and statutory payments), VAT returns and Making Tax Digital compliance, plus daily admin and email management.
We also provide customer support, basic social media management, calendar organisation, document handling, credit control, cash flow reporting, supplier liaison, and any flexible or one-off task you need.
Basically, if it’s admin-related and helps your business run smoother, we can do it.
We don’t have a rigid list — we become your extra pair of hands and adapt to whatever your business needs each week.
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Getting started is really simple and stress-free. First, book a free 30-minute discovery call with us (no pressure, no sales pitch). During that call we’ll listen to what’s currently taking up your time, what’s causing you the most stress, and what you’d love to hand over.
Once we understand your needs, we’ll put together a personalised support plan with clear pricing and exactly how many hours we recommend.
You then just send us access to the tools you already use (or forward what needs doing), and we’ll get to work right away.
Most clients are up and running within a few days and say they wish they’d contacted us sooner!
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We’re a real husband-and-wife team (Alex and Izabela) who genuinely care about your business as if it were our own.
We left the corporate world because we saw too many small business owners struggling alone with the same paperwork and compliance issues that big companies have entire teams for.
What sets us apart is the personal touch. You’ll always deal directly with us — never an agency, never a different person each time, and never a faceless support ticket. We combine over 40 years of specialist UK experience with the warmth and flexibility only a family team can offer.
Plus we charge fair, transparent rates with no long contracts, so you get big-company expertise at small-business prices.
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No minimum hours and no long contracts — ever.
You can start with just a few hours a month on Pay-As-You-Go, or pre-book a set number of hours each week if you want guaranteed availability.
There are no lock-in periods, no cancellation fees, and you can change or pause your support whenever your business needs change.
We believe you should only pay for the help you actually want, and we trust that once you experience the difference we make, you’ll want to keep working with us.
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Your data is completely safe with us — we treat it with the same care we would our own family’s information.
We use secure, encrypted tools (password-protected portals, two-factor authentication, and secure file-sharing systems).
All our devices are protected with up-to-date security software, and we never store your data longer than needed.
We are fully GDPR compliant and happy to sign a confidentiality agreement or data processing agreement if you’d like one.
Many of our clients handle sensitive payroll and financial information with us and tell us they sleep better knowing it’s in safe hands.
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We’re experienced with all the most popular tools small businesses use in the UK: Sage, QuickBooks, Xero, HMRC portals, Microsoft 365, Google Workspace, Dropbox, Zoom, and most calendar and email systems.
If you use something else (or even a mix of tools), just let us know — we adapt quickly and learn new systems fast.
Our goal is to work with whatever you’re already comfortable with, so there’s no disruption to your current setup.
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While our normal working hours are Monday to Friday, we offer urgent out-of-hours support at £45 per hour for those moments when something simply can’t wait (payroll deadlines, urgent VAT issues, last-minute admin crises, etc.).
Just let us know in advance if possible and we’ll be there to help — evenings, weekends and bank holidays included.